Web dashboard, no download
A Bulk Calling App That Runs in Your Browser
Our bulk calling app is a web dashboard you open in any browser, not a Play Store or App Store download. You use it to share contact lists, follow campaigns live, listen to recordings, see captured answers and hot leads, and track credits used per second. Behind it, the Troika Tech team and our AI voice agent do the calling for you.
Is there a 2 BHK sample flat I can see this Sunday morning?
Yes, I can book a Sunday morning visit for you. Shall I connect you to our sales team now?
The challenge
Why phone-based calling apps stop working at scale
- 1Numbers get blockedDialling hundreds of people from one SIM soon gets the number flagged, reported or blocked.
- 2No record of callsWhen staff dial from their own phones, there is no recording and no shared log of what was said.
- 3Staff time disappearsHours go into dialling, waiting through rings and writing notes instead of talking to interested people.
- 4Compliance is guessworkA phone app does not check calling hours, DND preferences or consent for you.
Many teams start with a bulk calling app on a phone: an auto dialer that works through a contact list using a SIM card. It feels quick and cheap for the first few hundred calls. Then the problems pile up. The SIM gets flagged, staff spend the day dialling, nobody can hear what was actually said, and there is no clean report at the end of the week.
Troika Tech takes a different route. The calling itself is done by our AI voice agent over a dedicated virtual number (DID), set up and monitored by our team. What you get on your side is a web dashboard: a place to see every campaign, every call and every answer, from any laptop or phone browser.
This page walks through what using that dashboard feels like on an ordinary working day, from logging in to downloading the report. It is honest about the limits too. People will not always pick up, DND preferences have to be respected, and a messy contact list wastes credits no matter how good the software is.
01
What a bulk calling app means here: a web dashboard, not a phone download
When people search for a bulk calling app, they often picture something they install on an Android phone. Ours is not that. There is no Play Store or App Store app to download. The Troika Tech bulk calling app is a web dashboard that you open in Chrome, Edge, Safari or any modern browser, on a desktop, laptop or mobile phone.
That choice is deliberate. Calls are not placed from your handset or your SIM. They run through a dedicated virtual number, handled by our AI voice agent, while the dashboard simply shows you what is happening. Your phone stays free, your personal number stays private, and you can check a campaign from the office in Mumbai, from home, or from a site visit in another city.
Because the service is fully managed, you are not left alone to figure out settings. The Troika Tech team plans the campaign with you, writes and tests the script, configures the AI voice and sets up live transfer. The dashboard is where you review, approve, watch and download, rather than where you have to build everything from scratch.
- Opens in any modern browser on desktop or mobile
- No SIM, no handset dialling, no app install
- Calls go out on a dedicated virtual number (DID)
- Set up and monitored with the Troika Tech team
02
Morning: logging in and setting up a campaign with our team
A typical day starts with logging in to the dashboard. You see your campaigns, their status and your remaining calling credits on one screen. If you are planning something new, say a festive offer for existing customers or site visit invites for a real estate project, this is where the conversation with our team begins.
Campaign setup is a shared job. You tell us the goal, the audience and what a good outcome looks like: a confirmed visit, a payment date, an interested parent who wants a call back about school admissions. We turn that into a conversation design. It can be a fixed, approved message played like a voice broadcast, or a two-way call where the AI voice agent answers supported questions, collects details and qualifies interest.
Before anything goes to your full list, the script is configured and tested. You hear how the agent sounds, how it handles a few common replies, and where it hands over to a human. Most clients begin with a live demo call so they can judge the voice and flow for themselves. Depending on the use case, a small test run may also be possible before the main campaign.
- Agree the goal and the outcome you want captured
- Choose a one-way message or a two-way conversation
- Review and approve the script before launch
- Start with a live demo call; test run depending on use case
03
Uploading or selecting a contact list without wasting credits
The contact list decides more about a campaign than any setting. A clean list means credits are spent on real conversations. A messy one means seconds lost on wrong numbers, repeats and people who never agreed to hear from you. The dashboard lets you upload a new list or select one you have already shared, and our team checks it with you before launch.
A simple spreadsheet works best. Keep one row per person, with a column for the mobile number and columns for anything the call should use, such as name, city, due date or the project they enquired about. Use ten-digit Indian mobile numbers in one consistent format, either with or without the country code, not a mix of both.
Cleaning is worth the effort. Remove duplicates so nobody gets called twice in the same campaign. Drop obviously wrong entries such as numbers with missing digits, landlines you did not mean to include, or placeholder values like all zeroes. Separate existing customers from cold leads, because the rules for promotional and service calls are different. And only include people you have a lawful reason and, where needed, consent to contact.
- One row per contact, one number column, consistent format
- Remove duplicate numbers before upload
- Delete incomplete or placeholder numbers
- Keep customers and fresh leads in separate lists
- Only include people you are allowed to call
04
Picking language, script and a schedule within allowed hours
India does not speak one language, and a call that opens in the wrong one often ends in seconds. The AI voice agent can call in Hindi, Marathi, English, Gujarati and more, across 9+ Indian languages. You can run different lists in different languages, for example Marathi for one region and Gujarati for another, each with its own approved script.
The script itself is agreed with our team and stays consistent across every call. That matters for things like EMI or payment reminders, where the wording should be accurate and polite, and for dealer announcements, where every dealer should hear the same facts. If you need a change, you raise it and we update and retest the script rather than editing it live on a running campaign.
Scheduling follows the rules. Under TRAI's TCCCPR, 2018, promotional calls can only be made between 9 am and 9 pm, and numbers registered on the National Customer Preference Register (the DND list) must be respected for promotional calling. Within that window, you choose when calls should go out. A clinic might prefer late morning for appointment reminders, while a school admissions campaign might work better in the early evening when parents are home.
05
Watching a campaign live from the bulk calling app
Once a campaign starts, the dashboard becomes the place you keep an eye on progress. You can see calls moving through the list, which ones connected, which were not answered and which have finished. There is no need to call a supervisor or wait for an end-of-day spreadsheet to know how things are going.
Live watching is useful for small decisions. If a list segment is mostly unreachable, it may be a sign the data is old. If many people are asking the same question the script does not cover, our team can look at adding a supported answer for the next round. If a COD order confirmation campaign is running, the operations team can start acting on confirmed orders while the rest of the list is still being called.
Our team monitors campaigns as part of the managed service, so you are not the only one watching. Still, it helps to have the same view we have. Honest expectations matter here: not everyone will pick up, some numbers will be switched off, and some people will hang up quickly. The dashboard shows these results plainly instead of hiding them.
06
Listening to recordings and reading captured answers
Every call has a recording you can play from the dashboard. This is one of the biggest differences from dialling on a phone, where nothing is kept unless someone remembers to write it down. If a customer says they were promised something, or a manager wants to hear how a conversation went, the recording is there.
For two-way calls, the dashboard also shows captured answers. These are the details the AI voice agent was set up to collect: whether the person is interested, a preferred visit date, a payment date, the class a child is applying for, a clinic slot, or a simple yes or no. Instead of listening to hundreds of recordings, your team can read the answers and go straight to the calls that need attention.
Recordings and contact details are personal data. Under India's Digital Personal Data Protection Act, 2023, they should be used for the purpose people were told about and handled with care. Give dashboard access only to people who need it, and avoid downloading recordings onto personal devices without a reason.
- Play any call recording in the browser
- Read captured answers instead of listening to every call
- Use recordings to settle disputes and coach your team
- Treat recordings and lists as personal data
07
Hot leads and live-transfer settings
Some people on a list will be ready to talk now. A buyer who wants to know about a flat this weekend, or a parent who wants fee details today, should not have to wait for a call back tomorrow. The dashboard highlights these hot leads based on the answers captured during the call, so your sales team knows whom to follow up first.
Live transfer goes one step further. When it is configured, the AI voice agent can pass an interested person straight to a member of your team while they are still on the line. Our team sets up the live-transfer rules with you: which answers trigger a transfer, which number or numbers it goes to, and what hours your team is available to take those calls.
It pays to be realistic about live transfer. If your team is busy or away, a transferred call may not be picked up, and that is a poor experience for an interested customer. Match transfer hours to staffing, and use the hot-leads list as a backup so no warm lead is lost when a transfer is missed.
08
Reports, team access and credits used per second
At the end of a campaign, or at any point during it, you can download reports from the dashboard. A report brings together call outcomes and captured answers so you can share them with a manager, plan follow-ups, or compare one campaign with the last. Many teams download the report each evening and hand the hot leads to the sales desk the next morning.
You can also give team members access to the dashboard. A sales head might need to see hot leads, an operations manager might need COD confirmations, and an owner might only want reports. Keep access limited to the people who need it, and remove access when someone leaves the team.
Credits are the last thing most people check, and they deserve attention. Billing uses calling credits, where 1 credit equals 1 second of usage, billed per second and never rounded up to a full minute. A 40-second call uses 40 credits, not 60. The dashboard lets you see credits used per second across campaigns, so short unanswered calls and long conversations are both counted fairly. Exact per-second rates come in a written quotation, and prices are subject to GST.
- Download reports with outcomes and captured answers
- Give access only to the team members who need it
- Track credits used, counted per second
- Recharge validity is 30 days unless quoted otherwise
09
Bulk calling app vs a phone-based auto dialer
A phone-based auto dialer uses your SIM card to dial numbers one after another, with a person picking up the conversation when someone answers. For a handful of follow-up calls, that can be fine. For a campaign to thousands of people, it brings real risks.
The first is number blocking. A personal or business SIM that suddenly makes hundreds of calls a day is likely to be reported as spam or blocked, and that number may be the one your customers already know. The second is compliance. A phone app does not check calling hours, DND preferences or whether a call is promotional or transactional. That responsibility falls entirely on whoever is holding the phone.
The third is the lack of a record. Calls made from a handset rarely have recordings, and notes depend on how busy the caller was. The fourth is staff time: every ring, every unanswered call and every repeated pitch is paid for in salary hours. With a managed, browser-based bulk calling app, the AI voice agent handles the repetitive calling on a dedicated virtual number, recordings and answers are kept automatically, and your people spend time on the interested leads instead of the dial pad.
If you are still deciding who to work with, our page on choosing a bulk calling company covers that. For call types and use cases, see bulk voice call service provider. Political campaigns are covered under bulk voice call for election, and the features and data side sits under bulk calling software.
What is included
Everything in our Bulk Calling App
Browser dashboard
Open it on any laptop or phone browser; nothing to install from an app store.
Team access
Give the right people access to campaigns, hot leads and reports.
Call recordings
Play back any call to check wording, settle questions or coach staff.
Captured answers and hot leads
See what each person said and who is ready for a follow-up.
Downloadable reports
Export campaign outcomes and answers to share and plan next steps.
Per-second credit view
Track credits used, counted per second and never rounded up.
How it works
Four steps to your first campaign
Demo and planning
Start with a live demo call, then agree the goal, audience and script with our team.
List and schedule
Share a clean contact list, pick the language and schedule calls within allowed hours.
Watch it run
Follow the campaign live in the dashboard while our team monitors it with you.
Review and act
Listen to recordings, read answers, call back hot leads and download the report.
In practice
A day in the dashboard, in short
- Log in from any browser, no app download
- Upload a cleaned list with no duplicates
- Schedule calls between 9 am and 9 pm for promotions
- Watch progress and hear recordings as calls finish
- Pass hot leads to sales or let live transfer connect them
- Download the report and check credits used per second
- Swara
- नमस्ते, मैं स्वरा बोल रही हूँ, Green Park Homes की तरफ़ से। आपने पिछले हफ़्ते 2 BHK के बारे में पूछा था, अभी बात करना ठीक रहेगा?Hello, this is Swara from Green Park Homes. You asked about a 2 BHK last week. Is now a good time to talk?
- Buyer
- हाँ बोलिए, बजट 80 लाख तक है। Possession कब है?Yes, go ahead. My budget is up to 80 lakh. When is possession?
- Swara
- Possession दिसंबर 2027 है, और आपके बजट में दो options हैं। रविवार सुबह 11 बजे site visit रख दूँ?Possession is December 2027, and two options fit your budget. Shall I book a site visit for Sunday at 11 am?
- Buyer
- ठीक है, और brochure WhatsApp कर दीजिए।Okay, and please send the brochure on WhatsApp.
Site visit booked · Sun 11:00 · hot lead passed to sales team
Sample call. Green Park Homes is an example business.
Is the bulk calling app available on the Play Store or App Store?
No. The Troika Tech bulk calling app is a web-based dashboard, not a mobile app you download. You open it in a browser such as Chrome, Edge or Safari on a desktop, laptop or phone. Calls are not placed from your handset or SIM; they go out through a dedicated virtual number handled by our AI voice agent, while the dashboard shows campaigns, recordings, answers and reports.
Do I need to set up campaigns myself in the app?
Not on your own. The service is fully managed, so our team plans the campaign with you, designs the conversation, configures and tests the script and AI voice, and sets up live transfer if you want it. You review and approve the plan, share the contact list and then use the dashboard to watch the campaign, hear recordings and download reports. You stay in control of decisions without handling the technical setup.
What format should my contact list be in?
A simple spreadsheet works best, with one row per person and one column for the mobile number. Add columns for details the call should use, such as name, city or due date. Keep numbers in one consistent format, remove duplicates and delete incomplete or placeholder entries before upload. Only include people you have a lawful reason to call, and keep promotional leads separate from existing customers receiving service calls.
Can I choose the language of the calls?
Yes. The AI voice agent can call in Hindi, Marathi, English, Gujarati and more, across 9+ Indian languages. You can run separate lists in separate languages, each with its own approved script. Our team configures and tests the voice and script in the chosen language before the campaign starts, so you can hear how it sounds during the demo or test stage.
At what times can calls be scheduled?
You choose the schedule, within the rules. Under TRAI's TCCCPR, 2018, promotional calls can only be made between 9 am and 9 pm, and numbers on the National Customer Preference Register (DND) must be respected for promotional calling. Service calls to existing customers, such as reminders, are treated differently, but consent and a clear opt-out still matter. Our team helps you pick sensible times for your audience.
Can I listen to call recordings in the dashboard?
Yes. Every call has a recording you can play from the dashboard in your browser. For two-way calls you can also read the captured answers, such as interest level, preferred date or a yes or no, so you do not have to listen to every call. Recordings are personal data, so give access only to people who need it and handle them carefully.
How does live transfer work?
When live transfer is configured, the AI voice agent can connect an interested person directly to your team while they are still on the call. Our team sets the rules with you: which answers trigger a transfer, which numbers receive it and during what hours. If your team cannot pick up, the person still appears as a hot lead in the dashboard so you can call back.
How are credits counted?
Billing uses calling credits, where 1 credit equals 1 second of usage. Calls are billed per second and never rounded up to a full minute, so a 40-second call uses 40 credits. You can track credits used in the dashboard. Volume tiers start with Starter up to 10,00,000 credits, with lower per-second rates at higher volumes. Exact rates are shared in a written quotation and are subject to GST.
Can my team members use the dashboard too?
Yes. You can give team members access, so a sales head can see hot leads, an operations manager can track confirmations and an owner can download reports. Keep access limited to people who need it, since the dashboard contains contact details and recordings, and remove access when someone leaves. Our team can help you decide who should see what.
Will everyone on my list answer the call?
No, and no service can promise that. Some people will not pick up, some numbers will be switched off or wrong, and some people will hang up. The dashboard shows these outcomes plainly. A clean, consented list and a sensible calling time help, but results are never guaranteed. A live demo call is the best way to judge whether the approach suits your audience.
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Share your use case, language and monthly volume. We will set up a live demo call and send a written quote with per-second rates. No obligation.